AP Online provides several interactive services which can be availed by the
citizen. In order to avail the services, the citizen/business must register as
a user with AP Portal. This registration can be done from the home page itself.
Without registering, the citizen cannot avail the interactive services provided
by AP Online.
Upon registering with AP Online, the citizen/business is given a
unique userId and a password using which, various services provided can be
availed. Services can also be customized as desired.
Every service is availed by raising a service request through an
online application form. Attachments may have to be submitted with the form as
mentioned by the service pre-requisites. These attachments may have to be
submitted online (along with the form via internet) or offline (via post or
other means). Every care must be taken to see that all necessary attachments
are submitted and the application form is correctly filled as per the
instructions in the pre-requisites. Acknowledgement is sent to the citizen on
submitting the application form.
Every service request raised is treated as a transaction with AP
Online and is given a transaction Id. The status of the request (transaction)
can be queried by as it progresses through the various stages of departmental
processing. At the end of processing, the processing authority issues an online
certificate (if required) which can be downloaded and printed.